Automotive Service Technician
Automotive Service Technicians at The Creative Mobility Group install wheelchair lifts, scooter lifts, hand controls, wheelchair securement devices, turning seats, and other adaptive equipment to encourage automotive mobility. Additionally, Automotive Service Technicians inspect, maintain, and use diagnostic tools to identify and repair time-sensitive problems that our customers are experiencing. As with all positions within our dealership, Automotive Service Technicians are expected to uphold the highest ethical standards.
Position Responsibilities Include:
- Examine and diagnose vehicles to determine wear and extent of damage and/or malfunction and perform work specified on the repair order with efficiency and in accordance with dealership and/or factory standards
- Confer with customers or service advisors to obtain descriptions of vehicle or equipment problems, and to discuss work to be performed and future repair requirements
- Repair or replace all parts of a vehicle including wheels, axles, frames, conditioners, and service components such as compressors, condensers, and controls; and test electronic computer components in vehicles to ensure that they are working properly
- Communicate directly with the Location Manager so that customers can be informed if any additional service is needed; provide an estimate of time needed for additional repairs
- Inspect and test new vehicles for damage and recording findings so that necessary repairs can be made
- Assist technicians with their skills, provide technical support when needed, and monitor performance and productivity
- Test and adjust repaired systems to meet manufacturers’ performance specifications
- Ensure that the shop is in excellent condition in regard to cleanliness, safety, and equipment condition; conduct periodic spot checks to maintain high-quality service
- Test-drive vehicles and test components and systems using computerized diagnostic equipment
- Install wheelchair lifts, scooter lifts, hand controls, wheelchair securement devices, turning seats, and other equipment to encourage automotive mobility freedom
- We require each of our Automotive Service Technicianss to maintain a valid driver’s license.
Education and Skills Requirements:
Most Automotive Service Technicians will have successfully completed a National Automotive Education Foundation (NATEF) automotive technology training program and have two to five years of experience as an entry-level automotive technician. Most will also hold at least one, and work toward achieving all National Institute of Automotive Service Excellence (ASE) certifications in the eight automotive specialty areas (engine repair, engine performance, heating and air-conditioning, electrical systems, automatic transmissions, manual transmissions, and axle, brakes and front end.) Analytical skills along with a strong background in mathematics, computers/electronics, automotive service and technology courses are also helpful.
The Creative Mobility Group is built on a strong commitment to quality, service, and assuring the automotive mobility freedom our valued customers have come to expect of us. We strive to understand the individual needs of our customers and are dedicated to achieving their automotive mobility dreams. The Creative Mobility Group employees must have that same pledge to quality and be up for the challenge of servicing this exceptional need.
The primary responsibility of the Mobility Consultant is to sell cars by applying the simple principle: Create or Uncover a Need … Satisfy a Need … Close a Need … or what we like to refer to as … “Open a Relationship”. As with all positions within our dealership, Mobility Consultants are expected to uphold the highest level of ethical standard.
Job duties include, but are not limited to the following:
Greeting customers in a prompt and professional, courteous manner wherever they encounter customers. This may be in the showroom, outside on the lot, in the service or parts departments, in customers’ homes or facilities outside of a Creative Mobility Group location.
- Assisting customers by identifying their unique mobility need, finding vehicles or adaptive equipment that satisfy that need.
- Test driving vehicles with customers and demonstrating the features and benefits of vehicles.
- Answering all questions of the customers and addressing all concerns, assisting them in every aspect of buying a vehicle.
- Negotiating price, terms and conditions, following the direction of the sales manager on duty.
- Escorting customers throughout the sales process according to the automobile sales system that is in place at the dealership.
Scope Of Position:
This document is intended to set forth the general specifications of the position. Alternate duties may be assigned to the incumbent not specifically mentioned herein.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions.
There are no formal education requirements to become a Mobility Consultant outside of satisfactorily completing a vehicle sales training program provided by the dealership. After the initial sales training, consultants will receive ongoing coaching from The Creative Mobility Group leadership. While no prior experience is required for Mobility Consultants, there are certain traits that can help assure success in this position. These include, but are not limited to the following:
- Strong product knowledge. Ability to demonstrate and/or present company products. Must also have the ability to operate products, vehicles, and equipment.
- Maintain proper hygiene and dress in a well-put-together, business-like manner. First impressions are important in this role.
- Strong communication skills, both spoken and written, including legible handwriting.
- Great listener. It is essential in identifying the particular needs and preferences of The Creative Mobility Group Customer and guiding them toward an appropriate solution.
- Organization and follow-up. Maintaining contact through the sales process and afterward are key to success.
- Prior auto sales experience is not required, but maybe a plus.
- Being bilingual is also not a requirement, but is beneficial.
- Spend time walking the lot to greet customers and demonstrating vehicles along with moving vehicles when necessary and at any time of the year or in any season.
- Complete dealer-required paperwork, assisting customers in completing finance applications and any additional paperwork required to finalize a sale or purchase of a vehicle, along with following up and ensuring favorable customer satisfaction.
- The Mobility Consultant will be assigned a desk where they will work with customers for the purpose of vehicle sales closing, overcoming customer objections and performing other duties. These may include but are not limited to:
- Checking in new vehicles
- Stocking in vehicles
- Fueling vehicles
- Driving to other dealers for dealer trades
- Helping to rearrange the lot
- Clearing snow/ice, ensuring vehicles are presentable
- Occasionally washing or detailing vehicles for sale or delivery
- Moving vehicles in and out of the showroom
- Scheduling deliveries and or repairs
- Prospecting, by visiting funding and/or referral sources
- Procuring vehicles for the dealership
- Scheduling after-sales installations and any other related tasks that are determined by the sales manager
- Attendance once or twice a year at a manufacturer-sponsored training event for exposure to new makes and models and introduction to new sales techniques.
- Holding profit margins on sales.
- We require each of our Mobility Consultants to maintain a valid driver’s license. Suspensions or revocations due to and not limited to impairment may be grounds for discipline, up to and including termination of employment by The Creative Mobility Group, Inc.
The Creative Mobility Group employs a ‘Customer First’ approach, meaning an employee may need to come in early or stay late or occasionally adjust break-time to accommodate a customer's need. Flexibility and accommodating a customer’s request are critically important to success in this role.
- Monday – Friday 8:00 am – 5:30 pm, may vary by the need to service customer
- Saturdays by customer request
- Sales meetings are held monthly, one-half hour before opening. Attendance is mandatory and all are expected to be prompt and prepared for these meetings.
- Occasional weekend events, such as presentations, trade shows, events for a cause, etc.
Many of our customers or guests are wheelchair bound or have limited mobility which means their ability to come to our facility may be limited. As a result, it is occasionally necessary to make home visits to demonstrate and present the equipment or vehicles. We require Mobility Consultants to independently drive to and from our customer’s home, which can be several hours from our facility.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions.
- Lifting up to 50lbs multiple times
- Standing for long periods of time
- Consistent kneeling and bending down to the floor
- Sitting for extended periods of time
- Driving motor vehicles for multiple hours at a time
- Performing the above actions in an outdoor environment subjected to weather