7 Steps to Purchase a Wheelchair Van
Not sure where to start?
Don't stress. You just found Michigan's mobility experts.
Looking to purchase a wheelchair accessible van or outfit your vehicle with adaptive equipment but not sure where to start? You’ve come to the right place! When you work with an experienced mobility consultant at The Creative Mobility Group, we will guide you through the entire process to ensure that you receive the best mobility solution to fit your needs, budget, and lifestyle.
While The Creative Mobility Group is proud to offer Michigan’s largest selection of mobility products and wheelchair accessible vehicles, we also understand that all these options can get overwhelming. But that’s where we can help. We’ve been assisting members of our community with disabilities for over 40 years. Relying on our experience and expertise, we’ve broken down the process of purchasing an accessible van or outfitting a vehicle with adaptive equipment into 7 simple steps. We hope you’ll take the first step today and connect with us. We’d love to meet you!
The road to independence starts here.
And we'll help you navigate it.
As a pioneer in the mobility industry, The Creative Mobility Group is proud to say that we have helped pave this road. It’s our honor to direct you onto it, guide you down it, and see you thrive on it.
1. Connect with Us
When you contact The Creative Mobility Group, we will connect you with your very own mobility consultant. Think of your mobility consultant as your personal shopper who will be your go-to person guiding you through the entire process of purchasing a wheelchair accessible van or outfitting your vehicle with adaptive equipment. To get started, we will schedule a time for you to meet with your mobility consultant one-on-one. A personal appointment is the best way for us to provide the VIP treatment you deserve. For your convenience, we can schedule a phone appointment, virtual appointment, or an appointment at our dealership or even at your home.
Meeting with your mobility consultant is nothing more than an opportunity to ask questions and learn. It is not a high-pressure sales pitch, because that's not who we are. We're simply here to help you. This is a time for you to discover what's possible. From wheelchair accessible vehicles to adaptive driving equipment, your expert mobility consultant will be able to answer all your questions. We'll probably even answer questions you didn't even you know you had! Additionally, we will take this time to learn more about you so we can determine how we'll be able to best meet your needs.
We're ready to provide you with a 5-star experience. But if you still need a little more convincing, hear what our recent customers had to say about working with Michigan's mobility experts at The Creative Mobility Group.
Dana Allison
00:34 18 Mar 23
Some of the best customer service I have had! Thanks Dave
Desiree S
22:19 15 Mar 23
The stuff are friendly
caprise thacker
03:45 14 Mar 23
Dana is awesome!
Darquella Massenburg
13:13 09 Mar 23
My experience was great I love the service will be using again and I will highly recommend to others thanks for great service Margaret.
Andrew Staggs
14:09 24 Feb 23
Very friendly and fast service. Highly recommend them!!
Christina Gorzenski
01:59 23 Feb 23
What a wonderful staff,especially Becky whose helpfulness made everything go so smoothly. The guys who worked on our car were perfectionists.If needed we would return.Thanks Beckyand crew.Christina Gorzenski &Dee DeWitt
Bill Smith
18:57 11 Feb 23
I love this place. Everybody there is nice. Prices are fair compared to mobility works. Larry the tech Is very knowledgeable. Would recommend to any of my friends
Jamie Ryan
19:11 06 Feb 23
Wish I could give 10 star review! Becky is so caring and goes the extra mile to help you out. Our scooter trailer broke and we had no idea who to call, luckily we got in touch with Becky. From our first contact to the last she took care of everything, including having Larry the technician take care of all the mechanical, another 10 stars! Will never go anywhere else and will highly recommend to anyone looking for great service!
Ken Brodzinski
07:37 02 Feb 23
Had an Armstrong lift installed in my Chrysler Pacifica van. Margo was very helpful getting us the right scooter lift for our needs, and Larry was awesome installing it and explaining how to operate the new device. Excellent, 5 stars, highly recommend!
linda bowman
23:10 01 Feb 23
Dana was so helpful! This was the 1st time I had rented a wheelchair van. She answered all of my questions and was very good at explaining how to use the van. I will rent again from this location.
Patrick Guenther
21:20 31 Jan 23
Knowledgeable and considerate crew, will return!
Sarah Giannunzio
23:01 20 Jan 23
Dropped my bus off thinking it’d take weeks to repair (from previous experience) and they repaired my bus’s wheelchair lift in less than 24 hours! I was so shocked they were able to fix it so fast. So awesome.
David Payne
21:10 18 Jan 23
Becky is a tremendous asset to your company. Her service and dedication is far more than I could possibly expect from any representative. Becky is absolutely incredible. She provided the insight to needed to make the repairs I needed. Thanks so much.
Daniel Wolff
21:06 18 Jan 23
very good, will use again
Hal Michaels
15:57 17 Jan 23
Awesome group in a very difficult time. Great van and made my families life so much better. Would recommend to anyone looking for a handicapped vehicle. Margot is the best and really makes you feel like an old friend which is so needed in these difficult times! Thank you!
2. Consult Driver Rehabilitation
If you will be driving your vehicle with adaptive driving equipment, your mobility consultant will connect you with a driver rehabilitation provider to determine if specialized training will be required. Driver rehabilitation is a field of occupational therapy that involves helping individuals who have experienced illness or injury that has affected their ability to drive. The goal of driver rehabilitation is to help these individuals regain the skills and confidence necessary to safely operate a vehicle.
To determine if you are a candidate for driving, a driver rehabilitation specialist will provide a comprehensive evaluation. The assessment should include vision, cognition, perception, motor coordination, functional ability, reaction time, and a behind-the-wheel evaluation. After this assessment, the driver rehabilitation specialist will help you identify what special equipment or accomodations are needed to acheive independent, safe driving. To help you determine what solution best fits your needs, your driver rehabilitation specialist will likely have different variations of demo equipment for you to try. If a particular product is not available for you to demo, The Creative Mobility Group can facilitate a demonstration for you with your driver rehabilitation specialist at one of our showrooms.
3. Find Your Fit
Now that we've been acquainted, it's time to take a deep dive into learning more about your needs. Through our comprehensive needs assessment, your expertly trained mobility consultant will assist you in finding the perfect accessible vehicle modifications to fit your physical requirements, lifestyle needs, and financial budget. Your mobility consultant will utilize our vast depth of experience and wide reach of resources to help you design a mobility solution that fits you today and well into the future.
Your vehicle needs to fit your physical requirements. That's why we offer vehicle and equipment demonstrations both in our showrooms or at your home.
Your vehicle needs to fit your lifestyle needs. That's why we offer a Try-Before-You-Buy Program. Rent different types of wheelchair accessible vans to help make a purchase decision and we'll apply up to 3 days of rental fees toward your purchase.
Your vehicle needs to fit your financial budget. Thats why we offer a variety of both pre-owned and new wheelchair accessible vehicles in addition to unique vehicle modifications to assist with your mobility.
4. Select Added Protection
We understand that a wheelchair accessible vehicle is a significant financial investment, so we want to help you protect it. We do this by offering vehicle service contracts designed specifically for wheelchair accessible vehicles. With this enhanced coverage, you can protect against major breakdowns without putting your life on hold
A vehicle service contract wraps your new investment in extra protection, including the following:
- Mobility equipment coverage beyond the original warranty
- Towing and roadside assistance 24/7
- Mobility vehicle rental coverage
- Road hazard tire coverage
- Lost key/lockout service
All of this is offered with the security of knowing you have a nationwide network of authorized repair facilities, so you’re covered no matter how far from home you may be.
5. Secure Financing & Funding
Financing & Leasing
The Creative Mobility Group has teamed up with wheelchair van finance experts to be able to offer the best financing and leasing programs to make purchasing an accessible van as affordable as possible. With loan options for no money down and extended finance terms up to 10 years, your mobility consultant will help design a finance solution that will fit your budget.
Trade-Ins
To help reduce your out-of-pocket costs, increase your down payment, and lower your monthly payment, you may also consider trading in your current vehicle toward the purchase of a wheelchair accessible van. We accept trade-ins of both wheelchair accessible vehicles and unconverted vehicles.
Funding & Grants
We understand that a wheelchair accessible vehicle can seem financially out of reach for many people; however, there are grants and assistance programs available to help you achieve the freedom and independence of owning a mobility vehicle. From private foundations assisting disabled veterans, to charitable organizations for children with disabilities, to government assistance programs, there may be resources available to help make your mobility a reality. And we've done the research so you don't have to. Because we have been helping members of our Michigan communities purchase wheelchair accessible vehicles for over 40 years, your mobility consultant will be able to help you determine which wheelchair van funding programs you may be eligible for and assist you with the application process.
Financing and leasing options are available to customers with approved credit. Not all buyers will qualify for financing or leasing options. Asked your mobility consultant for more information.
6. Take Delivery of Your Vehicle
Delivered to your home or in-store pickup
7. Maintain Your Vehicle
At the Creative Mobility Group, we understand the importance of maintenance and service of your accessible vehicle and its specialized equipment. Our highly trained and certified service technicians are dedicated to providing you with the highest quality service in the vehicle modification industry. All of our locations are QAP (Quality Assurance Program) certified through the National Mobility Equipment Dealers Association (NMEDA). This certification means the Creative Mobility Group is held to the highest standards in the accessible vehicle industry.
A Full-Service Shop
For All Vehicle Types
Our service department is not limited to only mobility vehicles. Our Certified Service expert technicians can help make maintaining your vehicle simple and convenient. We are not only a one-stop destination for all your vehicle maintenance needs, but we also have convenient hours, competitive service & parts pricing and advanced technology to take the stress out of servicing your vehicle. From oil changes to tire rotations, brakes, batteries, and multi-point vehicle inspections, we can handle it all. Fill out the service form or call to schedule an appointment today.
Quality Work,
Affordable Shop Rate
Whether you are a long-time customer coming in for routine operational maintenance of the equipment you have in your modified vehicle, or a new customer who needs adaptive equipment installed on your vehicle, we will do our best to get you back on the road as quickly and safely as possible. It doesn't matter if you bought it from us or elsewhere, at the Creative Mobility Group we want to make sure that your vehicle is always giving you access to the world.
Routine Maintenance
Many of the emergencies that we see come in can be prevented by routine maintenance to your handicap equipment. Just like regular vehicle maintenance keeps your van running smoothly, performing routine maintenance checks on your handicap equipment helps to prevent problems that could take you off the road. To protect your investment, we recommend that your vehicle is brought in every six months for routine service checks and maintenance. At the Creative Mobility Group we want to make sure that your vehicle is always giving you access to the world.