Emergency Roadside Wheelchair Accessible Service
Towing Assistance (up to 100 miles)
When a vehicle is disabled as a result of a covered breakdown, we will arrange to have it towed to the closest authorized service center. For tows that exceed 100 miles, the additional charges for the miles over 100 will be billed to the vehicle operator. Transportation for a person in a wheelchair can also be taken care of.
Flat Tire Assistance
If the vehicle has an inflated spare tire, it will be installed to replace a flat tire. If the vehicle has two or more flat tires, or it does not have an inflated spare, the vehicle will be towed in accordance with the towing benefit.
Out of Fuel
If the vehicle runs out of fuel, we will provide for the delivery of up to 3 gallons of fuel for light duty to the disablement site. Specific brands or octane ratings cannot be promised. The cost of the fuel is the vehicle operator’s responsibility.
When a vehicle experiences battery failure, we will provide jump-start service.
Lost key/Lock-out Assistance
When a vehicle’s keys are lost or they become locked in the vehicle, authorized service will be sent to gain entry. (The cost of making replacement keys or of lock repair is not covered).
If a vehicle is stuck in a ditch, mud or snow, but it is accessible from a normally traveled roadway; service will be given to either tow or winch the vehicle. Vehicle coverage for winching is limited to a 30-minute service call; any expense beyond a 30-minute service call will be billed to the vehicle operator.
Transportation may be provided to the occupants of a disabled vehicle. Maximum transportation benefit includes 25 mile distance without charge (could limit this coverage). Authorized company call center agents will use the internet/yellow pages to secure taxi service for passengers.
If the lift or ramp on your vehicle becomes stuck, we will dispatch and coordinate technical assistance to your location. We may also arrange phone consultation regarding a lift malfunction with a qualified technician. The authorized company would look to dealers for approved consultants and technicians to be utilized for this benefit. Authorized company call center agents could connect drivers with the appropriate party.
Wheelchair or Scooter Assistance
If you are away from home and your mobility device stops working, we will coordinate and dispatch a qualified technician to assist with a solution. Parts and labor are the responsibility of the member. The authorized company would look to dealers for approved consultants and technicians to be utilized for this benefit. Authorized company call center agents could connect drivers with the appropriate party.