Creative Mobility Group Privacy Policy

The Creative Mobility Group, Inc. (“Creative Mobility Group”) Privacy Policy
Last Updated: April 18, 2025

Creative Mobility Group respects your concerns about privacy and personal data protection and values our relationship with you. This Privacy Policy (the “Policy”) applies to personal information collected through the Creative Mobility Group website, online services, web pages that reference and incorporate this Policy, and other services where you may provide personal information (collectively, the “Site”), whether accessed via computer, mobile device or other device (collectively, “Device”).

This Policy describes the types of personal information we collect through the Site and how that personal information may be used and/or with whom it may be shared. It also describes how you can update your personal information, access and control its use, or get answers about our privacy practices. By accessing and using this Site, you acknowledge that you understand and agree to the terms of this Policy.

1. COLLECTION AND USE OF PERSONAL INFORMATION

SMS Text Messaging Consent

When you provide your mobile phone number via our website form or in connection with a purchase, you expressly consent to receive automated or prerecorded marketing and transactional SMS text messages from The Creative Mobility Group at that number. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You can revoke consent at any time.

As you interact with Creative Mobility Group, you may provide us information through:

  • Creative Mobility Group websites, applications, products, and related events

  • Surveys, social media platforms, sweepstakes or contest entries

  • Customer contact centers

  • Sales and support records provided upon purchase

We may also obtain, with your consent, data from your Creative Mobility Group product.

Types of information we collect may include, but are not limited to:

  • Contact information: name, address, city, state, ZIP code, date of birth, occupation, email, telephone number

  • Payment information: bank account, credit/debit card numbers, CVV, expiration date, payment history

  • Creditworthiness data: assets, income, liabilities

  • Product data: license plate, VIN, make/model/year, dealer information, purchase/lease dates, service history, diagnostic codes

  • Demographics: gender, marital status, household composition

  • Photographs/videos: submitted for contests or social sharing

  • Social Security Number: in limited circumstances (e.g., sweepstakes prize reporting)

How we use this information:

  • To provide and maintain products and services

  • To improve quality, safety, and security

  • To administer accounts and process payments

  • To operate our websites and applications

  • To autofill data fields and enhance online experience

  • To develop new products and services

  • To provide customer and product support (e.g., recall info)

  • For warranty administration and validation

  • To provide updates and evaluate product performance

  • For research, evaluation, and troubleshooting

  • To verify eligibility for purchases or incentive programs

  • For marketing and analytics

  • To support electronic signature and delivery processes

  • To customize communications

  • To comply with legal, regulatory, or contractual requirements

Communications with you in connection with these uses may be via:

  • Mail

  • Telephone

  • E‑mail

  • SMS text messages and calls: by providing your mobile number you agree to receive marketing and service‑related texts or calls (which may be autodialed or prerecorded). Message frequency varies; message and data rates may apply. To opt out, reply STOP; for help, reply HELP. After you opt out, we will send one final message confirming your opt‑out.

  • Social media

  • Other electronic messages

  • Our websites and applications

2. PERSONAL INFORMATION YOU PROVIDE

When you visit this Site you may be asked or choose to provide personal information that can identify you (e.g., name, address, telephone, email). If you purchase products or services, we will request information necessary to complete the transaction, including financial data for credit checks and payment processing.

If you finance your purchase, you will apply directly with the third‑party financial institution; their privacy policy will govern any information you provide them.

You may opt in to receive communications from Creative Mobility Group via email; we will always give you an opportunity to opt out of marketing emails. We use service providers to administer these messages but do not share your email with spammers or other third parties without your permission.

For sweepstakes, contests, or promotions, you may provide optional demographic data (e.g., gender, household income). We will offer opt‑out opportunities in each promotional communication. We are not responsible for third‑party partners’ privacy practices.

By submitting personal information to us, you consent to its collection, use, and disclosure as described here. We may combine information you provide with data from other sources (public records, social media profiles, third‑party companies) to enhance our understanding and services.

3. PASSIVE INFORMATION COLLECTION AND USE

As you navigate the Site, certain information may be passively collected through technologies such as:

  • Browser/device data: MAC address, operating system, screen resolution, browser type/version, device identifiers

  • Cookies: to collect browser type, time on Site, pages visited, language preferences, and to support security, navigation, personalization, and analytics

  • Pixel tags/web beacons: to track actions and compile usage statistics

  • IP Address: logged in server files to calculate usage, diagnose server issues, and administer the Site

  • Do Not Track Requests: the Site may not honor “Do Not Track” signals; to opt out of cookies/tracking, you must modify your browser or device settings

We permit third‑party ad partners (e.g., Google) to use cookies and similar technologies for retargeting and ad personalization. You can manage ad preferences at networkadvertising.org/choices or aboutads.info/choices.

We use Google Analytics for Site analysis and may enable features such as Demographics & Interest Reporting, Display Network Impression Reporting, Remarketing, and User ID Extension. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout/.

4. CHOICES AND ACCESS

We give you choices regarding our use and disclosure of your personal information:

  • You can opt out of marketing communications (email, mail, telephone) at any time by emailing info@creativemobilitygroup.com or writing to us at the address below.

  • To review, correct, update, or delete information you’ve provided, contact us and we will respond promptly.

Opting‑Out of SMS Text Messages
You may stop receiving promotional SMS messages at any time by replying STOP to any message or by emailing info@creativemobilitygroup.com. After you reply STOP, we will send a one‑time confirmation message and then no further marketing texts. For help, reply HELP.

5. ACCURACY

It is your responsibility to provide accurate personal information. We take reasonable steps to ensure that personal information is accurate, complete, current, and relevant to its intended use.

6. YOUR RIGHTS OVER YOUR INFORMATION

You may request to know what information we hold about you, request corrections, request deletion, or ask us to limit our use of your personal data.

California Privacy Rights

California residents have rights under California Civil Code Section 1798.83 (“Shine the Light”) and the California Consumer Privacy Act (“CCPA”):

  • Right to Know: request details on personal information collected, used, disclosed, or sold

  • Right to Delete: request deletion of personal information (subject to certain exceptions)

  • Right to Opt‑Out of Sales: direct us not to sell personal information (we do not sell for money, but some disclosures may be deemed “sales”)

  • Right to Opt‑Out of Financial Incentive Programs

  • Non‑Discrimination: we will not discriminate for exercising these rights

To exercise these rights, email info@creativemobilitygroup.com with “CCPA Consumer Request” or “Shine the Light Request” in the subject line.

If you are a California resident under 18 and a registered user, you may request removal of publicly posted content under California Business & Professions Code §22581 by emailing us with a description of the content.

7. RETENTION PERIOD

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

8. SECURITY

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, use, or disclosure. No data transmission over the Internet is 100% secure; please notify us immediately if you suspect any breach.

9. USE OF SITE BY MINORS

We do not intentionally collect information from individuals under 16. The Site is not directed to those under 16; such individuals should not submit personal information.

10. COMPLIANCE WITH LOCAL LAWS

This Policy is designed to comply with U.S. federal and Michigan state law. If stricter local laws apply, we will comply with those requirements. Personal information may be transferred to and processed in any country where we have facilities or service providers, under appropriate safeguards.

Notice About the European Union’s General Data Protection Regulation (“GDPR”)

If you fall under the GDPR, you may have rights to access, rectify, erase, restrict, or object to processing of your data, and to data portability. For more information, review the GDPR or contact the supervisory authority in your EU member state.

11. UPDATES TO THIS PRIVACY POLICY

We may change this Policy from time to time. Please review the Last Updated legend at the top of this page to see when this Policy was last revised. Any changes become effective when we post the revised Policy on this Site.

12. COMPLIANCE

We will periodically verify that this Policy is accurate, comprehensive, prominently displayed, and implemented. If you believe your personal information has been processed in violation of this Policy, please contact us using the information below; we will investigate and attempt to resolve any complaints.

13. CONTACTING US

If you have any questions about this Policy, please contact us:

Email: info@creativemobilitygroup.com
Mailing Address:
The Creative Mobility Group, Inc.
Attention: Customer Service
32217 Stephenson Highway
Madison Heights, MI 48071